Frequently Asked Questions
Everything you need to know about your Kaai luxury experience.
What materials are used in Kaai bags?
Our bags are crafted from high-quality Italian leather, specifically treated to be scratch-proof, water-resistant, and UV-resistant to ensure longevity.
How long does shipping take?
Standard domestic orders take 3-5 business days, while international shipping typically arrives within 7-10 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do Kaai bags fit a laptop?
Yes, most of our signature styles, like the Pyramid and Midi Pyramid, feature dedicated padded compartments designed to fit laptops ranging from 13 to 15.6 inches.
How do I care for my leather bag?
Simply wipe the surface with a damp cloth. Because our leather is specially coated, you do not need to apply leather conditioners or waxes.
Do you offer a warranty on your products?
Every Kaai bag comes with a 2-year warranty covering manufacturing defects in materials and workmanship from the date of purchase.